FAQ

For prints 16” x 20” and smaller, prints will be packaged in plastic protective cover, inserted in a fortified cardboard envelope and placed in a shipping box.

For prints larger than 16” x 20”, prints will be packaged in a plastic protective cover and rolled inside a fortified cardboard tube. 

We currently only ship within the United States. Shipping outside the US will be considered on a case by case basis. Please make sure you contact us before ordering internationally.

Customers will have a maximum of 14 days from the day of receiving the package to return it. 

Print condition:

1. Print should be in original condition with no fingerprints.
2. Print should be sent back using the same or similar packaging material. 
3. Package should have a tracking number. 
4. Customer is responsible for return fees.

Customer will be fully refunded once the package is received and condition is approved. Please allow 1-3 days for refund to be processed.

1. Click on the "Returns" tab in the footer menu
   
2. Enter your order number and email address in the fields above and click Start a Return
   
3. Follow the screen instructions and select the items you want to return
   
4. You will get a confirmation email with shipping guidelines
   

Some businesses increase their prices to cover incidents of returns. We do not believe in making everyone pay more for few returns. Accordingly, return shipping are calculated independently and are the responsibility of the customer.

The average time between ordering and receiving the print is two to three weeks. We ask for your patience as each print is made to order.

The best way to communicate with us is through our business email: bi.qalam.hassan@gmail.com 

Please allow 24h for reply.